PLEASE CLICK ON THE GREY BOX BELOW TO CONTINUE AFTER READING OUR TERMS. IF YOU ARE HAVING PROBLEMS CLICKING ON THIS BOX, PLEASE TRY HOLDING DOWN THE Ctrl AND Alt KEY AT THE SAME TIME TO OVERIDE ANY PROTECTIVE POP UP INHIBITING SOFTWARE. IE 7 CAN BE A PROBLEM DEPENDING ON YOUR SETTINGS.
AVAILABILITY We hold stock of most of our Hardware Products including Books, apart from a few exceptions, and these are available all year round.
PAYMENT Unless otherwise arranged payment with order please. Please make any cheques payable to PPW Services Ltd. Credit card transactions will be processed by JungleSeeds which is a trading name of PPW Services Ltd. We reserve the right to claim back from customers any Bank charges incurred by PPW Services for cheques refused by their Bank.
PRICES Prices may be subject to change without notice.
YOUR PRIVACY When you place an order with us we will retain your name, address and a record of your transactions on file. Only PPW Services Ltd. personnel will have access to this password protected and encrypted information. By placing an order with us you will automatically receive a free copy of our next catalogue the following year. If you do not wish to receive either of these please advise us. You have the right to see or correct any of your personal details held by PPW Services Ltd.
TERMS OF ACCEPTANCE Products, should be inspected on arrival and checked against the delivery note, which will be enclosed, and notify us within 2 days if there are any problems. If for any reason you are not completely satisfied with your purchase or the product has been damaged in transit please contact us immediately. We will treat all complaints seriously and will do our best to rectify the problem. If however you have signed for the products and any damage has not been noted then PPW Services Ltd. will not be responsible for any compensation. Please contact us for a returns authorisation number before sending any goods back to us. If the item is faulty, or the wrong item was delivered, we will arrange for the return, but if the return is for any other reason the customer is responsible for the full cost of the return and the products must be returned in as new condition.
ORDER DESPATCH. Please inform us if you plan to go away so we can avoid despatching your goods at that time. We do not accept responsibility and any subsequent loss/damage of products for shipments despatched when you are on holiday.
PRODUCT SHIPPING CHARGES We use courier services for most product shipments. Hardware products incur a £5.75 shipping charge. Book only orders incur a charge of £4.25 but if mixed with other hardware or plant products they can be included within the hardware or plant delivery cost. Please note: Multiple items may be held until the order is available for complete delivery.
NON MAINLAND UK SHIPPING CHARGES For Northern Ireland, parts of Scotland, Isle of Man, and the Isle of Wight, normal delivery charges do not apply, therefore please enquire for a special delivery cost quotation for these areas.
INTERNATIONAL CUSTOMERS We do not accept product orders for delivery outside of the UK.
LEAD TIME FROM ORDER. Hardware products are available all year round, but please allow up to two weeks for shipping and in some cases we may notify you of further delayed delivery particularly with hard to source Books and other product shortages. However we normally ship within a few working days of receiving your order if the items are in stock.
ORDERS - We reserve the right not to accept or process your order for any reason. We reserve the right not to fulfil and to cancel orders in the event of obvious inaccuracies in prices, except that we may fulfil your order at the correct price, or if we are unable to obtain full payment prior to dispatch.
